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Privacy Policy
In this Privacy Policy the terms, ‘we’ or ‘us’ is Cooper Solutions Limited.
Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
What Information We Collect
We process personal information which you give us;
- To provide you with the services you have requested
- Whilst servicing your request through our website, the auction portal, in writing or over the phone
- If you request information or assistance from us
What personal information we process
We will process your personal details which includes a contact name, address, phone number, vehicle registration number and email address.
Your payment details are processed by WorldPay.
Special Categories of Personal Data
Special categories of personal data include information about an individual’s health and other categories of personal information which are closely protected.
We do not generally process such information unless you have voluntarily provided this to us. For example, where you have advised us of a health issue, which could mean that you may be classed as a “vulnerable”. We will process sensitive information where you have voluntarily provided this information to us and have agreed that we can use this information to deliver services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How we use your Information
We will use your information to provide you with the products and services you have requested.
How we will process your Information
We will process your information in order to fulfill our contract with you, where we have a legitimate interest to do so, where we have your consent and where we permitted by law or to comply with applicable law and regulation.
| PURPOSE | LEGAL BASIS |
|---|---|
| Providing a service and internal processing | |
| To assess your needs and facilitate the sale or purchase of your vehicle |
|
| To service and administer your request |
|
| To confirm, update and improve our customer records |
|
| To provide you with any information on the services that you have requested |
|
| Relationship Management | |
| To inform you of products and services that may be of interest to you, where you have chosen to be made aware of this |
|
| Training and development | |
| For training purposes and to improve our service to you |
|
| Complying with Legal Obligations | |
| To prevent, investigate and prosecute crime, fraud and money laundering |
|
| If we are obliged to disclose information by reason of any law, regulation or court order |
|
| Other | |
| To transfer information to any entity which may acquire rights in us |
|
| For any other purpose to which you agree |
|
How we retain your personal information
The retention periods are set by you when you register and join the platform and will be erased in accordance with your stipulated timeframe.
How we share your information
Once an auction has finished we will share the successful bidder and dealer’s details with each of you to enable you to finalise the sale.
Cookies and IP Address
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise the Website according to your individual interests.
- To speed up your searches.
- To speed up your searches.
Our website uses cookies to distinguish you from other users of our website. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If you select this setting you may be unable to access certain parts of our site. Cookies help us to provide you with a good experience when you browse our website and also allows us to improve our site.
Information Security
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Updates
We will keep this Privacy Statement under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.
Links
Where links are provided to other websites it should be noted that they are not and cannot be governed by our Privacy Statement. We cannot guarantee your privacy when you access other websites through any link provided on this website.
Your Rights
You have the right to request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to port your personal data electronically, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’ but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
Complaints Process
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office (www.ico.org.uk) , which regulates the processing of personal data.
Contact Us
You can contact us by writing to us at:
Coopers Solutions Ltd
6 Barford Exchange
Wellesbourne Road
Barford
Warwickshire
CV35 8AQ
Email: support@coopersolutions.co.uk
Telephone queries can be made to 01926 855055.
